Last updated: December 2025

Introduction

Welcome to lucythemindsetcoach.com ("Website"), operated by Lucy Cropper trading as Lucy the Mindset Coach ("we", "us", "our").

By accessing and using this Website, you accept and agree to be bound by the terms and conditions set out below. If you do not agree to these terms, please do not use this Website.

About Us

Business Name: Lucy the Mindset Coach

Trading Name: Lucy Cropper

Location: Hastings, England, United Kingdom

Contact Email: [email protected]

Website: lucythemindsetcoach.co.uk and lucythemindsetcoach.com

Services

We provide mindset and confidence coaching services for women, including but not limited to:

- Online courses (including Self Growth 101)

- Membership programmes

- One-to-one coaching

- Digital products and resources

- Group coaching programmes

Use of Website

Acceptable Use

You agree to use this Website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the Website.

Prohibited Activities

You must not:

- Use the Website in any way that causes damage to the Website or interferes with its availability

- Use the Website for fraudulent purposes

- Attempt to gain unauthorised access to any part of the Website

- Transmit any material that is defamatory, offensive, or otherwise objectionable

Intellectual Property

Ownership

All content on this Website, including but not limited to text, graphics, logos, images, videos, audio clips, and software, is the property of Lucy the Mindset Coach and is protected by UK and international copyright laws.

Use of Content

You may view and print pages from this Website for your personal, non-commercial use, subject to the restrictions set out below:

- You must not modify any content

- You must not use any content for commercial purposes without obtaining a licence

- You must not reproduce, duplicate, copy or re-sell any content from this Website

Course Materials

All course materials, including Self Growth 101 and other digital products, are licensed for personal use only. You may not:

- Share login credentials with others

- Reproduce or distribute course materials

- Record, screenshot, or share course content without written permission

Product Purchases and Payments

Online Courses and Memberships

When you purchase an online course or membership, you are purchasing a licence to access the content for personal use only.

Pricing

All prices are displayed in British Pounds (GBP) and include VAT where applicable. We reserve the right to change prices at any time, though changes will not affect existing purchases.

Payment

Payment is processed securely through our payment providers. By making a purchase, you confirm that:

- You are authorised to use the payment method

- The payment details you provide are correct

- You will pay all charges incurred

Access to Digital Products

Access to purchased courses and memberships will be granted immediately upon successful payment, unless otherwise stated. You are responsible for keeping your login credentials secure.

Waiting Lists and Pre-Launch Sign-Ups

Self Growth 101 Waiting List

By joining the Self Growth 101 waiting list, you agree to:

- Receive email communications about the course launch

- Receive the free 5-Minute Life Audit

- Receive promotional emails about early-bird pricing and bonuses

You may unsubscribe from these communications at any time using the unsubscribe link in any email.

No Purchase Obligation

Joining a waiting list does not obligate you to purchase when the product becomes available.

Memberships

Membership Terms

- Monthly memberships (The Prompt Membership, The Mindset Membership) continue on a rolling basis until cancelled

- You may cancel at any time with no penalty

- Cancellation takes effect at the end of your current billing period

- No refunds are given for partial months

90-Day Mini Membership

- One-off payment or 12-month payment plan option

- Access continues for 90 days from purchase date (or from completion of payment plan)

- No refunds after 14 days (see Refund Policy)

Refund and Cancellation Policy

Digital Products and Courses

Due to the nature of digital products, we operate the following refund policy:

14-Day Money-Back Guarantee:

- You may request a full refund within 14 days of purchase if:

- You have accessed less than 20% of the course content

- You can demonstrate the product was not as described

After 14 Days:

- No refunds will be given after 14 days from purchase date

- Exceptions may be made at our sole discretion in cases of technical issues preventing access

Monthly Memberships

- You may cancel at any time

- No refunds for the current month

- Access continues until the end of the billing period

One-to-One Coaching

- Cancellation policy will be outlined in individual coaching agreements

- Typically, 48 hours notice is required to cancel or reschedule sessions

How to Request a Refund

Email [email protected] with:

- Your order number

- Reason for refund request

- Date of purchase

We will respond within 5 working days. Approved refunds will be processed within 14 days.

Disclaimers and Limitations

Professional Advice

The content provided on this Website and in our courses is for educational and informational purposes only. It is not intended to be a substitute for professional medical, mental health, or therapeutic advice.

Important:

- I am a mindset and confidence coach, not a licensed therapist, psychologist, or medical professional

- If you are experiencing mental health difficulties, please consult a qualified healthcare professional

- Nothing on this Website should be construed as medical or mental health advice

- You should not disregard professional medical advice or delay seeking it because of something you have read on this Website

Results

While we provide tools, strategies, and support to help you build confidence and reconnect with yourself, individual results will vary. We make no guarantees about specific outcomes from using our services or products.

Your results will depend on many factors including your commitment, circumstances, and how you apply the information provided.

No Warranties

This Website and all content are provided "as is" without any warranties, express or implied. We do not warrant that:

- The Website will be available at all times or error-free

- Defects will be corrected

- The Website is free from viruses or harmful components

Limitation of Liability

To the fullest extent permitted by law, Lucy the Mindset Coach shall not be liable for any:

- Indirect, consequential, or incidental damages

- Loss of profits, data, or business opportunities

- Damages arising from your use or inability to use the Website or services

Our total liability to you for any claim shall not exceed the amount you paid for the specific product or service.

Third-Party Links

This Website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites.

Privacy and Data Protection

Please refer to our Privacy Policy for information about how we collect, use, and protect your personal data.

Email Communications

Marketing Emails

By joining our mailing list, signing up for the waiting list, or making a purchase, you agree to receive:

- Course updates and launch notifications

- Free resources and content

- Promotional offers and updates about our services

- Community updates (if you join a membership)

Unsubscribing

You can unsubscribe from marketing emails at any time by:

- Clicking the unsubscribe link in any email

- Emailing [email protected] with "UNSUBSCRIBE" in the subject line

Important: Unsubscribing from marketing emails does not remove you from essential service emails related to purchases you have made (e.g., access information, receipts, or important updates about products you've bought).

Community Guidelines

If you participate in any community aspects of our services (Facebook groups, comment sections, live sessions), you agree to:

- Be respectful and kind to other members

- Maintain confidentiality of what others share

- Not promote your own products or services without permission

- Not engage in harassment, bullying, or discriminatory behaviour

- Not share other members' personal information

We reserve the right to remove anyone from our communities who violates these guidelines.

Account Security

Your Responsibility

You are responsible for:

- Maintaining the confidentiality of your login credentials

- All activities that occur under your account

- Notifying us immediately of any unauthorised use

Account Sharing

Course and membership access is for individual use only. Account sharing is prohibited and may result in termination of access without refund.

Changes to Services

We reserve the right to:

- Modify or discontinue any service or product

- Change course content or structure

- Update membership benefits

- Adjust pricing for new purchases

Existing purchases will be honoured according to the terms at the time of purchase.

Changes to Terms

We may update these Terms and Conditions from time to time. The updated version will be posted on this page with a revised "Last updated" date.

Continued use of the Website after changes constitutes acceptance of the new terms.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Entire Agreement

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Lucy the Mindset Coach regarding your use of the Website.

Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]

Website: lucythemindsetcoach.co.uk and lucythemindsetcoach.com

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